Privacy Policy

This Privacy Policy describes how Visa-IQ ("we," "us," or "our") collects, uses, and discloses your information when you use our website and services (collectively, the "Service"). Your privacy is important to us, and we are committed to protecting it.

1. Information We Collect

We collect information you provide directly to us when you use our Service. This includes:

• Personal and Case Information: To generate your Visa-IQ Analysis Report, we collect details about your personal background, travel history, financial status, education, and other data points relevant to a U.S. visa application.
• Contact Information: We collect your email address to deliver your report and communicate with you about our Service.
• Payment Information: We use a third-party payment processor to handle payments. We do not store your credit card details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Service, including generating and delivering your personalized Visa-IQ report.
• To communicate with you, respond to your inquiries, and provide customer support.
• To Improve Our AI Model: We use the personal and case information you provide in an anonymized and aggregated form to train, develop, and improve the accuracy of our AI model and statistical database. All personally identifiable information (such as your name or email) is removed before this data is used for analytical or model training purposes.
• To process your payments and prevent fraudulent transactions.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With third-party service providers who perform services on our behalf, such as payment processing and email delivery, under strict confidentiality agreements.
• If required by law, such as to comply with a subpoena or other legal process.
• To protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal contact information for as long as needed to provide you with services or as required by law. The anonymized data used for model training is retained indefinitely to continuously improve our Service.

6. Your Rights

You may have the right to request access to, correction of, or deletion of your personal information. To make such a request, please contact us at the email address below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@visaiq.co.